Refund policy

Contact Us

Phone:
1-323-597-1109
Monday–Friday, 8:00 AM–4:00 PM (Pacific Time)

Email:
sales@barberpub.com
We typically respond within 24 hours.

Customer Support

We're Here to Help

At BarberPub, customer satisfaction is our priority.

  • Fast Response: Most inquiries are resolved within 12 hours.

  • Real Customer Support: No bots or scripted replies—just experienced support specialists ready to help.

  • Reliable Service: We're committed to providing prompt, friendly, and effective assistance whenever you need it.

Warranty

2-Year Quality Guarantee

We stand behind the quality of every BarberPub product.

If your product experiences a manufacturing defect within two years of delivery, simply contact us with your order number and photos or videos of the issue. Our support team will work quickly to provide the best solution with as little inconvenience as possible.

Return Policy

Hassle-Free Returns

  • 30-Day Returns: We offer a minimum 30-day return window on all eligible purchases.

  • Extended Holiday Returns: During holidays and special events, the return period may be extended to 45–60 days.

  • Free Returns for Large Items: We provide free return shipping or pickup for eligible furniture and oversized products.

  • Return Eligibility: Items should be in their original packaging and free from customer-caused damage unless the return is due to a product defect or shipping damage.

How to Return an Item

Returning your order is easy.

Step 1 – Contact Us
Reach out to our customer support team by email or message with your order number and the reason for your return.

Step 2 – Request Review
We'll review your request promptly and confirm your return eligibility based on the product condition and return reason.

Step 3 – Return Solution
Depending on your situation, we'll provide one of the following:

  • A prepaid return shipping label

  • Scheduled pickup for oversized items

  • A replacement or direct refund when a return isn't necessary

Step 4 – Refund
Once your returned item is received and inspected, we'll issue your refund within 1–2 business days to your original payment method.

Need help quickly?
For the fastest service, please send us a message with your order number and a brief description of the issue. Our team will get back to you as soon as possible.

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